Support and Maintenance
Leave your equipment in the hands of those who understand
With an extremely qualified team, OTG has achieved total success in delivering support services and maintenance of its customers' operating environment over the past 20 years.
Team formed by a team of multidisciplinary specialists that enable our clients to allocate their entire operation, regardless of technologies or manufacturers, under a single management, guaranteeing assistance 24 hours, 7 days a week throughout the year.
Total flexibility for inclusion of unmapped equipment in inventory, warranty management, opening and ticket management.
Our service is adaptable to the needs of your company, ensuring the Quality and SLA agreed upon in the service delivery.
We support leading manufacturers in the market, such as: HP, IBM, DELL, EMC, HDS, Brocade, Cisco, among others.
Service Structure
Service with ITIL processes; Toll-free Call Center 24x7x365; More than 150 Certified Professionals; L2/L3 Level Engineers; Inventory with more than 25,000 items; Service with national coverage; 10 regional stocks.
Modalities of Service
9×5 NBD; 9×5 4 Hours Onsite Response; 24×7 4 Hours Onsite Response; 24×7 4 Hours for solution; Monitoring of Hardware Failures; Resident Analyst; Custom Contracts.
Why OTG?
Cost reduction of up to 30%; 98.25% of service within the SLA; 95% retention of contracts in 17 years; Support in equipment discontinued by the manufacturer; Waste disposal with Green IT certificate.